Global Benefits Operations Manager

UL Solutions is committed to making the world safer, more secure and more sustainable. With more than 15,000 employees across 35+ countries, our strength comes from deep technical expertise and a shared purpose. As we build our new Global People Operations team, we are introducing a critical role to modernise and elevate how benefits administration is delivered across the organisation.
The Benefits Operations Manager will lead the operational delivery, optimisation and evolution of our benefits administration processes within People Operations (excluding US/Canada). This role that will define the benefits administration strategy, build a multiyear roadmap, and lead the execution of end-to-end improvements across countries. You will focus on standardising work, improving service quality, reducing manual effort, and ensuring a seamless employee experience across our global benefits programs.

Responsibilities

       Strategy and Roadmap

• Develop a global benefits administration strategy and multiyear roadmap that aligns with Total Rewards objectives and People Operations standards.
• Establish a clear operating model for how benefits administration is delivered across countries, including roles, responsibilities and service boundaries.

• Identify opportunities to centralise, simplify and modernise processes, balancing global consistency with local regulatory needs.

  Operational Leadership

• Lead and manage the benefits administration work that sits within People Operations, ensuring accurate, timely and compliant delivery across all inscope countries.
• Oversee daytoday operations including enrolments, life events, corrections, escalations, audits and vendor interactions.

• Build standard operating procedures, workflows and documentation that support consistency and scalability.

  Process Transformation and Automation

• Assess current processes to identify pain points, manual work, data quality issues and decentralised practices.
• Lead transformation initiatives to automate and streamline work using HR system capabilities, integrations, selfservice tools, case management, dashboards and workflows.

• Partner closely with HRIS and Total Rewards to improve self-service and system capabilities, resolve defects, enhance data flow and optimise configuration.

  Governance, Compliance and Risk Management

• Ensure benefits administration processes adhere to global standards and local legal, tax and regulatory requirements.
• Partner with Compliance, Legal and Total Rewards to proactively identify risks and implement controls.

• Conduct periodic audits and reporting to validate accuracy and mitigate operational risk.

  Cross Functional Partnership

• Serve as the operational liaison to Total Rewards to support program design, annual enrolments, vendor relationships and employee communications.
• Partner with Payroll to ensure accurate deduction processing and timely issue resolution.

• Work with Regional People Operations teams to transition work into the global model, ensuring smooth handovers and clear change management.

  Metrics and Continuous Improvement

• Develop and maintain benefits operations KPIs and dashboards to measure quality, service levels, cycle times, error rates and employee satisfaction.
• Use insights to drive continuous improvement, inform investments and prioritise enhancements.
• Ensure service standards and SLAs are clearly defined, monitored and met. 
• Conducts and analyzes surveys on benefits programs of other employers and informs management of trends and developments.
• Researches, develops, and implements new and modified benefits plans, programs and policies and cost-saving measures.
• Acts as liaison with insurance carriers, actuaries, benefits consultants, and other agencies.
• Selects consultants and other service providers.
• Responds to and resolves employee complaints and appeals regarding benefits plan provisions and advises, approves or denies exception requests.
• Manages the performance of direct reports by developing accountabilities, establishing performance objectives, providing feedback and guidance and ensuring that all policies are understood and adhered to.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

Qualifications

• University degree in HR, Business Administration, or a related field.
• 8+ years of progressive HR or benefits administration experience, including at least 3 years leading global or regional benefits operations.
• Deep knowledge of benefits administration processes, vendors, annual enrolment cycles, regulatory requirements and operational best practices.
• Demonstrated experience standardising, centralising and modernising benefits processes across multiple geographies.
• Strong understanding of HRIS systems (Oracle and ServiceNow preferred), integrations and workflow automation.
• Proven ability to lead complex operational changes in a large, matrixed organisation.
• Excellent communication skills with the ability to influence partners across Total Rewards, HRIS, Payroll and regional HR teams.
• Strong analytical skills with the ability to interpret data, identify trends and drive performance improvements.
• A continuous improvement mindset with a drive for operational excellence, scalability and service quality.
• Ability to manage competing priorities, adapt quickly and navigate ambiguity. 

What we offer:

Total Rewards: We understand that rewards are an important consideration as you plan the next step in your career. Salary range varies by location and local market conditions. It is based on multiple factors, including job-related knowledge/skills, experience, geographical location, and other factors. This position is eligible for an annual bonus with a target payout of 10% of base salary. You’ll also enjoy annual paid leave, access to our ULS University to support continuous learning and career growth, two volunteering days each year to participate in community activities, and flexible working arrangements designed to help you balance work and life.

Disclaimer: This role is gender-neutral and open to all qualified applicants, regardless of gender identity or expression.

What you’ll experience working for ULS:

UL Solutions has been pioneering change since 1894 and we’re still leading the way. From day one, we’ve blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science. That’s where you come in — because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.   This is more than a job. It’s a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today — and tomorrow. As a member of our safety science community, you’ll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world. Everyone here is unique. But we’re also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change. Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future — one where everyone benefits.

Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit  https://www.ul.com/

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About Us

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

About the TeamAdvancing our mission of working for a safer world starts with our people. We have over 15,000 team members around the world, each making a valuable and essential contribution to creating a safer future. Whether it’s hiring top talent, empowering our people to learn new skills or providing critical hands-on support, we are always finding new ways to deliver a better employee experience. We’re looking for people to share their ideas and help us create a diverse, engaged culture that’s united by a passion for safety and sustainability. Join our team, shape our culture and support our global community of experts.