Title: Billing Manager
Location: Austin, TX (Hybrid)
Reporting To: Manager, Compliance & Customer Resolution
About Hippo:
Hippo exists to protect the joy of homeownership. We believe that insurance should protect the things you treasure through an intuitive, modern experience. We provide tailored insurance coverage and preventative maintenance plans that keep you protected throughout your homeowner journey. We’ll also help you find coverage for everything life brings—from auto to flood—reimagining how you care for your home.
About This Role:
We are seeking a strategic, detail-oriented Billing Manager to oversee and continuously enhance our billing operations. In this role, you will lead a team of billing specialists, ensure the accurate processing of premium payments, and resolve complex billing challenges. You will collaborate cross-functionally with Finance, Claims, Compliance, IT, and Operations to implement scalable billing solutions that uphold regulatory compliance and drive business impact. You'll be responsible for departmental budgeting, process improvement through data analytics, and the development of performance monitoring tools that elevate accuracy and efficiency.
About You:
You are someone who brings innovation, clarity, and a customer-centric mindset to billing practices—equally comfortable diving into the details as you are influencing stakeholders and shaping strategy. You thrive in a fast-paced, dynamic environment and are passionate about driving operational excellence, mentoring teams, and improving the customer experience.
What You'll Do:
- Lead and manage all billing operations with a focus on accuracy, compliance, and efficiency
- Supervise, coach, and support billing specialist(s) to foster growth and performance
- Oversee account processing, crediting, and premium payment reconciliation
- Resolve complex billing issues, including regulatory inquiries and stakeholder concerns
- Drive innovation by identifying and implementing process improvements in billing logistics
- Identify and correct billing errors to maintain data integrity
- Collaborate with cross-functional teams to support billing-related workflows
- Maintain accurate billing records, including registration, batching, and coding
- Partner with audit teams to validate bills and supporting data.
- Champion quality billing practices and ensure adherence to internal standards
- Manage department budget, track expenses, and provide variance analysis to leadership
- Create tools to monitor team productivity and identify improvement opportunities
- Ensure compliance with insurance regulations and internal policies
- Collaborate with IT and operations to enhance billing systems and automate workflows
- Leverage data to monitor performance and inform process enhancements
- Promote a client-centric billing experience that reduces errors and improves clarity
- Lead cross-functional initiatives with Finance, Claims, and Compliance to strengthen billing effectiveness
Must Haves:
- Minimum of 3 years of experience working in a Property & Casualty insurance environment
- + 7 years of relevant billing experience, including prior team leadership or management responsibility
- A self-starter mindset with the ability to work independently while collaborating effectively with others
- Strong problem-solving skills fueled by intellectual curiosity and a desire to make an impact
- Adaptability and a proactive mindset—you take initiative and follow through to drive meaningful results
- Comfort operating in a fast-paced, evolving, and dynamic work environment
- Advanced proficiency in Microsoft Office, particularly Excel (e.g., pivot tables, vlookups, modeling)
Nice to Have:
- Bachelor’s degree preferred
Benefits and Perks
Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:
- Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
- Equity - This position is eligible for equity compensation
- Training and Career Growth - Training and internal career growth opportunities
- Flexible Time Off - You know when and how you should recharge
- Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
- Hippo Habitat - Snacks and drinks available for onsite employees
Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.
Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.
Hippo CCPA
