Client Implementation - Director - Core Services

We're seeking someone to join our team as a Director within Firmwide Operations Division. Client Onboarding and Reference Data Services is an Operations group is responsible for adherence to client regulatory requirements during the life of the client’s relationship with Morgan Stanley.

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Team Supervisor position at Director level within Client Service & Relationship Management, which is responsible for managing internal and external client relationships. We do this by engaging in client service activities, optimizing the client experience, and managing vendor/external business partner relationships.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world

What you'll do in the role:

• Serve as the primary supervisor within specific line or project area with accountability to associated risks

• Manage direct reports, leading 1:1s and career development, attracting and retaining high quality talent in line with our leadership commitments

• Review resources to ensure adequate coverage to deliver BAU commitments, highlighting current and future needs to manager

• Share expert knowledge across the team, contributing to team output and ensuring diverse viewpoints are heard

• Serve as a subject matter expert within functional area, working with Team Manager to manage processes, risks and/or projects, proposing and implementing improvements/changes.

• Act as key problem solver for area or expertise, applying detailed knowledge to address unique or novel situations, recognize risks and draw out key issues

• Coordinate work, train and develop other team members where required, including task allocation, and project contribution.

• Perform independent Checker reviews of NCNB KYC cases in line with CORDS NCNB Checker Procedures and scope definitions.

• Partner with Transformation, QC, and Workflow teams to embed automation and scalable solutions into NCNB Checker processes

What you'll bring to the role:

• At least 7-8 years of relevant experience in KYC, Client Onboarding, Regulatory Operations, Quality Control

• Prepared to challenge the status quo, raise concerns and/or needs of their team members

• Ability to pitch communication appropriately according to the audience and demonstrate active listening skills

• Culture carrier across Operations, embracing the Firm's core values and acting as a role model

• Experience in a Checker / QA / Audit / Control role within financial services strongly preferred

• Ability to drive continuous improvement initiatives using data driven insights and automation

• Experience with Power BI (dashboarding, DAX), Alteryx, Advanced Excel skills (Power Query, macros/VBA preferred)

• Ability to lead by example, work with drive and determination, adapt management style to suit individuals and ensure team is well supported with a sense of purpose

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.