Client Service Billing - Investment Management - Analyst

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethics. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Morgan Stanley Investment Management (MSIM) is one of the largest global asset management organizations of any full-service securities firm, with 45 offices serving clients in 19 countries. MSIM’s professionals worldwide provide outstanding long-term investment performance. We offer clients a diverse array of equity, fixed income, liquidity, and alternative investments, including merchant banking strategies.

The Client Service Billing Analyst supports multiple phases of the client billing lifecycle, with a primary focus on billing inquiries, fee setup review, fee summary creation and distribution, and accounts receivable follow-up. The role partners closely with internal business teams to ensure accurate billing, timely issue resolution, and a high-quality client experience.
This position reports directly to the Vice President, IM Billing.

• Serve as a lead team member responsible for monitoring, assigning, and responding to inquiries received through the Revenue Operations email inbox from external clients and internal business partners, including ad hoc reporting requests.
• Research and resolve billing questions and issues in partnership with the Parametric Billing Solutions, Client Service, and Sales teams, including preparation of ad hoc reporting as needed.
• Support the Parametric Billing Solutions, Client Service, and Sales teams by providing guidance on key billing account setup requirements that drive accurate client billing and revenue recognition.
• Create and distribute customized quarterly fee summaries for an assigned book of business, including completion of required quality control reviews.
• Independently manage Accounts Receivable collection efforts by documenting all client communications, providing monthly status updates, and escalating and resolving issues as they arise.
• Develop and maintain a thorough understanding of Parametric data transfer and ETL logic as it relates to the Client Billing application.
• Identify opportunities to improve efficiency and recommend enhancements to billing policies, processes, and procedures.
• Monitor, research, and resolve Credit Tracker items.
• Maintain quarterly fee upload logs, including review, tracking, and resolution of fee upload failures.
• Monitor the WAM workflow tool for billing group update submissions; interpret contract language, validate submissions, and complete billing group updates in the CRM system (Argos).
• Manage, manipulate, and interpret large volumes of data to support billing accuracy, reporting, and analysis.

• One to three years of relevant client service and finance experience within the financial services industry is preferred; equivalent experience will be considered.
• Strong verbal and written communication skills with the ability to effectively partner with internal and external stakeholders.
• Advanced computer skills, particularly in Excel, including pivot tables and lookup functions (e.g., VLOOKUP/XLOOKUP).
• Excellent organizational skills with strong attention to detail.
• Proven ability to prioritize competing demands while maintaining clear and proactive communication regarding deliverables.
• Demonstrated ability to report data accurately and reconcile information against source documentation.
• Strong analytical and problem-solving skills.
• Ability to work independently on billing deliverables and projects to achieve desired results.
• Undergraduate degree required, accounting and/or finance preferred

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Salary range for the position: $60,000 - $90,000 /Yr. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and X Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.