The Customer Experience Manager leads a regional Customer Care team, managing operations, setting goals, and improving customer service through insights and quality assurance.
At UL Solutions, our customers are at the heart of everything we do. A Customer Experience Manager will lead a regional Customer Care team. In this role, you will be responsible for driving a customer-first culture by leading and developing a customer support team. You will play a key role in managing the daily operations, setting departmental goals, and driving change that aligns with our mission to deliver exceptional service. This includes overseeing quality assurance, managing escalations, and continuously improving customer experience through data-driven insights and operational excellence.
What you need to know about the Bengaluru Tech Scene
Dubbed the "Silicon Valley of India," Bengaluru has emerged as the nation's leading hub for information technology and a go-to destination for startups. Home to tech giants like ISRO, Infosys, Wipro and HAL, the city attracts and cultivates a rich pool of tech talent, supported by numerous educational and research institutions including the Indian Institute of Science, Bangalore Institute of Technology, and the International Institute of Information Technology.
