DESKTOP/LAPTOP/MAC OPERATING SYSTEM-DESKTOP SUPPORT

L1 Support Engineer  (3–5 Years Experience)

 

1. End-User Support
   • Provide L1 support for laptops, standard applications, and basic network issues.
2. Incident & Ticket Management
   • Log, track, resolve, and escalate incidents/service requests within defined SLAs using the ITSM tool.
3. Hardware & Software Troubleshooting
   • Diagnose and resolve hardware, OS, and standard application issues with high first-time fix rates.
4. Endpoint & Patch Support
   • Support OS patching, software installations, antivirus updates, and endpoint compliance activities.
      
5. Vendor Coordination
   • Coordinate with OEM/third-party vendors for hardware repairs, replacements, and warranty support.
6. User Communication & Satisfaction
   • Maintain clear, professional communication and ensure high end‑user satisfaction.
7. Documentation & Knowledge Sharing
   • Update knowledge base articles and follow standard operating procedures.

Responsibilities

L1 Support Engineer  (3–5 Years Experience)

 

1. End-User Support
   • Provide L1 support for laptops, standard applications, and basic network issues.
2. Incident & Ticket Management
   • Log, track, resolve, and escalate incidents/service requests within defined SLAs using the ITSM tool.
3. Hardware & Software Troubleshooting
   • Diagnose and resolve hardware, OS, and standard application issues with high first-time fix rates.
4. Endpoint & Patch Support
   • Support OS patching, software installations, antivirus updates, and endpoint compliance activities.
      
5. Vendor Coordination
   • Coordinate with OEM/third-party vendors for hardware repairs, replacements, and warranty support.
6. User Communication & Satisfaction
   • Maintain clear, professional communication and ensure high end‑user satisfaction.
7. Documentation & Knowledge Sharing
   • Update knowledge base articles and follow standard operating procedures.

Qualifications

Graduate

About UsAt Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.