Director of Supportive Services

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Director of Supportive Services for our programs in Santa Clara County.
About the role: This is a key position, and part of Abode’s Senior Management Team—a dynamic group of individuals striving to increase housing opportunities for the most vulnerable people experiencing homelessness in the Bay Area. The position requires both a high degree of professional experience, attention to evidenced based practices, and comfort in engaging high level community stakeholders. The Director is responsible for providing oversight of supportive housing and supportive services programs across Santa Clara County. This includes developing protocols, policies, and procedures applicable to supportive housing programs and staff. Also, the Director is responsible for the quality of care, effectiveness, and efficiency of services maintaining contractual relationships, and supervising staff. The current portfolio includes permanent supportive housing site based and scattered site programs, interim housing, outreach programs, and intensive case management programs.  This is a dynamic and growing department with opportunities to partner with a cross section of providers across Santa Clara County including the Office of Supportive Housing, law enforcement, property management entities, non-profit partners, Board of Supervisors, and City Council members.

OUR BENEFITS AND PERKS:

• $110,000 - $140,000/year DOE
• Sign on bonus of up to $10,000!
• 100% Medical, Dental, Vision benefits coverage for employees
• 31 Paid Time Off/Holiday days per year
• 403(b) Retirement Savings Plans with Employer Match & Contribution Programs
• Professional Development Trainings and Opportunities, All Staff Events
• Dynamic, mission-drive culture and supportive leadership

THE DIVERSE CULTURE: 
We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.  

HOW YOU MAKE AN IMPACT:

• Program Oversight: Oversee all supportive services/supportive housing programs in Santa Clara County. Directly responsible for the development and implementation of, policies, procedures, and outcomes, and providing leadership to all supportive housing staff and programs, including new program development and any emerging issues affecting service delivery.  Ensure that programs comply with funding regulations, goals, and stakeholder expectations. 
• Program/Staff Supervision: Supervise associate directors, program managers and other staff as needed, to provide oversight on all departmental program activities. Provide regular and appropriate feedback and supervision including training, opportunities for professional growth, verbal, and written improvement plans when needed, and regular evaluations. Develop annual staff training and professional development programs.
• Coordination of Departments:  Ensure that programs are successfully integrating supportive services and housing components to stabilize and improve housing, income, and health outcomes of participants.
• Evaluation and Quality Systems Management: Lead program evaluation efforts and ensure consistent quality improvement. Ensure compliance with all program’s contractual requirements and funding streams. 
• Agency Liaison to the Community: Maintain effective public relations.  Develop relationships with the community.  Serve as a spokesperson for agency when called upon.
• Fiscal Management: Work collaboratively with finance to ensure that budgets are complete as well as on-going tracking of financials.
• Senior Management: Collaborate regularly with agency management. Participate in regular Senior Management meetings to discuss issues relating to finances, human resources, and program operations. 
• Other duties as assigned.

HOW YOU MEET THE QUALIFICATIONS:

• MSW, MFT or MA/MS in Psychology from an accredited university preferred. 
• 10 years of professional experience in the human services, social work, or related field.
• 5- years’ experience in nonprofit management with a proven record in successful implementation of housing/supportive services programs for people who are homeless.
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.

COMPETENCIES:

• Excellent verbal & written communication, organizational, and time management skills.
• Strong analytical and critical thinking skills with meticulous attention to detail.
• Ability to work well independently and collaboratively with teams.
• High level of proficiency in all Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts
• PHYSICAL REQUIREMENTS:
• Communicating with others to exchange information; seeing to read a variety of materials. 
• Manual dexterity for use of keyboard, tools, controls; repetitive motion that may include the wrists, hands, and/or fingers.
• Remaining in a stationary position, often standing, or sitting for prolonged periods, while at a desk or working on a computer. 
• Ability to drive and sit in a car for prolonged periods of time.
• Ability to move between floors, ascending and descending stairs. 
• Light work that may include moving or lifting objects up to 25 pounds. 
• Ability to squat, bend at the waist, crouch, reach overhead and horizontally, and kneel. 
• WORK CONDITIONS / ENVIRONMENT:
• Must be able to work in a shared office environment with moderate to high noise level with frequent contact and interruption. 
• Multi-level buildings with stairs and/or ramps. 
• Frequent travel by car throughout the county region and surrounding areas. 
• Work in program service environments, which may include entering program offices, non-agency offices and meeting areas. 

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.  

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace