AS-ISG-DC-HLS Business Analyst & Advisory

We are excited to welcome a talented Business Analyst & Advisory who speaks/writes Japanese to our team, who will play a vital role in enhancing our Cisco Install Base customer support. In this position, you will conduct in-depth analyses, collaborate with customers, and drive timely renewals. Your expertise will contribute to our overall business success, ensuring a smooth and efficient customer experience.

Responsibilities

• Perform comprehensive analyses of customer data to identify trends and patterns, providing valuable insights.
• Support the renewal process by generating accurate reports and offering strategic recommendations.
• Liaise with Cisco Install Base customers to understand their unique needs and deliver tailored solutions.
• Collaborate closely with the sales team to develop effective renewal strategies and ensure a seamless process.
• Stay updated on industry trends and best practices in Cisco Install Base management, staying ahead of the curve.
• Maintain clear and organized records of customer interactions and analysis outcomes for future reference.
• Assist in implementing efficient processes to streamline customer support and enhance satisfaction.
• Provide regular updates and progress reports to the management team, keeping them informed of key developments.
• Ensure compliance with company policies and procedures during all customer interactions, maintaining high standards.
• Act as a subject matter expert, offering guidance and support to colleagues on Cisco-related matters.

Qualifications

• A bachelor's degree in Business Administration, Finance, or a related field is preferred, demonstrating a strong academic foundation.
• Minimum 3 years of experience in an analyst role, ideally within the IT or telecommunications industry, is essential.
• Strong analytical skills with the ability to interpret complex data and present actionable insights are a must.
• Excellent communication skills, both written and verbal, with a customer-centric approach to interactions.
• Proficiency in using analytical tools like Excel and data visualization software is highly advantageous.
• Knowledge of Cisco products and services is a significant advantage, providing a solid understanding of the domain.
• Ability to work independently, manage multiple tasks, and prioritize effectively in a fast-paced environment.
• Strong organizational skills and attention to detail to ensure accurate record-keeping and analysis.
• A proactive and results-driven mindset, with a willingness to learn and adapt to new technologies and industry changes.
• Fluency in Japanese is a key requirement, enabling effective communication with our Japanese-speaking customers.

About UsAt Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.