POSITION OVERVIEW
VectorUSA is seeking an experienced Network Operations Center (NOC) Analyst II to provide proactive network monitoring and technical support in a mission-critical, high-uptime environment for our client in Long Beach, CA. The ideal candidate excels at independent problem-solving, thrives on overnight or swing shifts, and demonstrates a strong foundation in networking and system administration.
This an On-site position working a schedule from Wednesday - Saturday 5:00 PM - 3:00 AM.
Typical duties include, but are not limited to:
- Monitor, analyze, and respond promptly to network incidents, outages, and performance alerts across complex enterprise environments.
- Diagnose and resolve technical issues; escalate unresolved or complex issues to higher-tier engineers when appropriate.
- Research, document, and implement mitigation strategies for recurring incidents or systemic issues.
- Maintain comprehensive knowledge of customer networks, technologies, and their business impact.
- Conduct routine system administration tasks, including:
- Operating system and software patching
- Automation and script execution
- Network and system connectivity testing
- Log analysis and basic troubleshooting
- Prioritize and remediate issues in a 24x7 environment to ensure critical up-time requirements are consistently met.
- Prepare accurate, clear incident and resolution documentation to support future troubleshooting.
- Collaborate with technical team members to drive continuous process improvements and enhance service delivery.
REQUIRED QUALIFICATIONS
- Minimum of 2 years’ experience in a network operations or similar technical support role.
- Strong understanding of networking fundamentals, including TCP/IP, routing, switching, network hardware, and common protocols.
- Proficiency in troubleshooting enterprise network issues and system outages.
- Hands-on experience with network monitoring and management tools (e.g., SolarWinds, Nagios, or similar platforms).
- Comfortable preparing and updating technical documentation.
- Ability to work independently during swing or graveyard shifts with minimal supervision.
- Strong verbal and written communication skills.
PREFER QUALIFICATIONS
- Industry certifications such as CompTIA Network+, CCNA, or equivalent.
- Experience with automation, scripting (Bash, PowerShell, Python), and remote system management.
- Familiarity with change management, ITSM, or ticketing systems.
- Exposure to security practices and monitoring tools preferred.
WORK ENVIRONMENT
- Fast-paced, dynamic team supporting 24x7 critical operations.
- Position on-site in Long Beach, CA, with schedules covering swing or overnight shifts.
- Occasional on-call or overtime work may be required to support key projects or incidents.
Compensation Range Starting at: $27.00–$32.00/hour and a comprehensive benefits package including medical, dental, and vision; paid vacation and holidays; and a 401k matching program.
VectorUSA is a proud Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
