product management

The Operations and Support professional ensures smooth day-to-day business operations, provides technical or process support to internal teams and customers, and helps optimize efficiency through coordination, troubleshooting, and process improvements.

Key Responsibilities:

• Operations Management
  • Monitor and manage daily operational activities to ensure timely execution of business processes.
  • Collaborate with cross-functional teams (Engineering, HR, Finance, Product, etc.) to streamline workflows.
  • Maintain documentation of standard operating procedures (SOPs) and operational reports.
  • Identify bottlenecks and suggest process improvements to enhance efficiency and accuracy.
• Support Functions
  • Provide first-line technical or process support to internal teams or external customers.
  • Troubleshoot issues, resolve incidents, and escalate complex problems to relevant departments.
  • Track and manage tickets or support requests using tools like Jira, Zendesk, or Freshdesk.
  • Ensure high-quality service delivery by adhering to SLAs (Service Level Agreements).
• Data & Reporting
  • Collect, analyze, and report operational metrics and KPIs.
  • Support data entry, validation, and reporting tasks to assist in decision-making.
  • Prepare regular performance dashboards and communicate insights to management.
• Coordination & Communication
  • Act as a liaison between technical teams and business stakeholders.
  • Ensure clear communication and follow-ups on open issues or pending tasks.
  • Participate in daily stand-ups, review meetings, and audits when required.
• Process Improvement & Compliance
  • Assist in implementing automation or process optimization initiatives.
  • Ensure compliance with company policies, security standards, and operational guidelines.
  • Conduct regular checks to maintain operational integrity and service continuity.

Skills & Qualifications:

• Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field.
• 1–4 years of experience in operations, technical support, or service delivery roles.
• Strong analytical, problem-solving, and organizational skills.
• Familiarity with tools like Excel, Google Sheets, Jira, Confluence, or CRM systems.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.