Greetings!!
Aarna HR Solutions is a Human Resource Recruitment Company providing services to Various IT, ITES and Non- IT companies across India. Aarna HR Solutions strive towards hiring the best and the brightest talent in the industry. We hire individuals with a strong sense of pride in their performance, team spirit, and a desire to excel.
We have immediate openings for the position of " Senior Manager-CRM (Customer Relationship Management)” for a reputed Real Estate MNC located in Bangalore.
Job Description
Qualification- MBA/PGDM
Experience: 12 to 15 years
Roles and Responsibility
· Responsible for creation and implementation of CRM process and structure.
· Ensuring delightful customer experience from the prospect to the handover stage for the customer.
· Responsible for recruiting, inducting, training, managing, motivating, leading and developing the CRM team to the company standards.
· Ensuring timely query resolution within TAT and handling escalations and resolving them and controlling the matrix.
· Providing overview of various MIS and feedback for management review.
· Ensuring adherence to processes, policies & procedure within the TAT.
· Coordinating with various banks in order to facilitate the bank tie up for disbursement of loans to customers.
· Stream line processes between back office, RMs & Accounts.
· Measure team performance through collections/CSSM scores.
· Meet all customers briefly on their visits to office/site.
· For exceptional customer cases, strictly follow Internal Memo process
(IOM), personal involvement.
· Assure customer files/data safely stored and no loss/misplacement of
any important document.
· Assist team in meeting deadlines (agreements/registrations/payments)
· Arrange for training of team member on technical skills (CRM, SAP, MS Office)
· Assure all KYC (Pan card/passport/OCI) documents collected for all customers.
· Assure allotment/agreement process followed strictly.
· Assure team hands over important legal documents only to customers or
their authorized personnel (letter required)
· Assure the maintenance & timely updation of Master sheet (password locked excel)
· Assure the maintenance & timely updation of allotment/agreement dates.
· Maintain the slab construction dates of all towers.
· Get timely updates from Architect & projects on plans/ changes – update team
If interested please send your UPDATED Profile with below mentioned details.
Current CTC:
Expected CTC:
Notice Period:
Reason for Job Change:
With Regards,
Reshmi-HR Recruiter
Aarna HR Solutions
Mob No: : 9902579718
