VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
We are seeking a Security Specialist to support critical firewall operations and secure network environments across Hosting–MSS. The role involves managing Fortinet technologies, resolving incidents within strict SLAs, implementing changes following ITIL practices, and collaborating closely with cross-functional teams to ensure strong service continuity. The position is based in / Bangalore and may involve shift-based work.
- Deliver advanced troubleshooting for security incidents, ensuring timely closure within defined SLAs.
- Perform configuration, upgrades, and maintenance of Fortigate firewalls, FortiManager and FortiAnalyzer platforms.
- Plan, prepare, and implement customer and internal changes following ITIL processes.
- Manage vendor escalations, including ticket creation, RMA handling, and hardware replacement coordination.
- Provide coaching and knowledge-sharing across the support team through documentation and peer learning.
- Approve change requests in alignment with organisational practices and governance.
- Continuously enhance technical capability, including upskilling on new security technologies and earning relevant certifications.
- 2–5 years of hands-on experience with Fortigate (preferably 3700D), FortiManager and FortiAnalyzer.
- Understanding of SD-WAN technologies, SASE, Zscaler (ZIA, ZPA, ZDX), IPS/IDS and application control.
- Experience with web security technologies such as Secure Web Gateway, PKI infrastructure, Cloud Firewall and multi-factor authentication tools.
- Strong analytical and troubleshooting skills with experience handling complex changes.
- Excellent communication, customer-handling and collaboration skills.
- Exposure to Checkpoint, Juniper or other firewall technologies (desired).
- Educational qualification: Engineering Graduate/Diploma with certifications such as FCNSA, FCNSP, NSE 1–3, NSE 6, NSE 7.
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
(Inferred from your JD as no explicit details were provided)
- Opportunity to work with advanced security technologies across a global telecom environment.
- Continuous learning and certification pathways on Fortinet, SD‑WAN, SASE and cloud security.
- Exposure to large-scale enterprise networks and complex incident scenarios.
- Collaboration with diverse teams across Hosting-MSS and global security functions.
- A culture that values simplicity, innovation, customer focus, and growth.
(Inferred from role expectations)
- Advanced Fortinet product expertise (Fortigate, FortiManager, FortiAnalyzer).
- ITIL-based change and incident management.
- Cross-functional collaboration and stakeholder communication.
- Cloud security exposure with Zscaler and SASE frameworks.
- Technical documentation, coaching and knowledge-sharing capabilities.
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference
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