What Workforce Optimization contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Workforce Optimization is responsible for developing and managing forecasting and scheduling models, as well as systems and methodologies needed for analysis, measurement, and assessment of volumes and staffing/scheduling effectiveness, planning and decision-making.
Qualifications
- BA, BS or equivalent experience in related field
- Minimum of 3 years experience in Workforce Management in the BPO/Shared Services Setting
- Experience in Scheduling, Capacity Planning/Forecasting, required
- Proficient in Verint, Genesy required
- Experience in Reports and Analytics, required
- Proficient in Microsoft Excel
- Strong communication and stakeholder management skills
- Experience with start up programs, preferred
- Willing to work US hours
- Willing to work onsite, preferred
** CHIP employees have to be in a P2/P3/M1 role for a minimum of 1 year to be eligible to apply for this position.
What is expected of you and others at this level
- Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
- May contribute to the development of policies and procedures
- Works on complex projects of large scope
- Develops technical solutions to a wide range of difficult problems
- Solutions are innovative and consistent with organization objectives
- Completes work; independently receives general guidance on new projects
- Work reviewed for purpose of meeting objectives
- May act as a mentor to less experienced colleagues
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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