Enterprise SaaS - SFDC - Servicenow PM

We are looking for a proactive and accountable leader to drive our ServiceNow practice. As the Delivery Manager, you will have end-to-end ownership, managing demands, and ensuring timely, high-quality deliveries. Your role is crucial in identifying growth opportunities, supporting pre-sales, and building a skilled, high-performing team. You will act as the primary offshore interface, ensuring transparency and risk management. With full ownership, you will shape the success of our ServiceNow practice and contribute to our overall business goals. Responsibilities

• Own and manage all ServiceNow-related demands, ensuring timely delivery and quality.
• Drive the growth of the ServiceNow practice by identifying new opportunities and supporting pre-sales activities.
• Champion continuous learning and skill development within the team, identifying gaps and implementing upskilling programs.
• Serve as the primary offshore point of contact, maintaining transparency, reporting, and risk mitigation.
• Implement best practices and optimize processes to streamline workflows and ensure ServiceNow standards are met.
• Act as a key stakeholder, collaborating with cross-functional teams and clients to understand their needs and priorities.
• Ensure effective resource allocation and management, fostering a positive and productive team environment.
• Stay updated with the latest ServiceNow trends and technologies, contributing to roadmap planning and strategy.
• Provide regular progress updates and reports to stakeholders, highlighting achievements and areas for improvement.
• Foster a culture of continuous improvement, encouraging feedback and innovation within the ServiceNow practice.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in a ServiceNow project management or delivery management role.
• Strong knowledge of ServiceNow platform, including its architecture, development, and administration.
• Excellent project management skills with a proven track record of successful deliveries.
• Experience in leading and mentoring technical teams, fostering a collaborative and high-performing culture.
• Strong communication and interpersonal skills, with the ability to build relationships with stakeholders.
• Analytical mindset with problem-solving abilities, able to identify and mitigate risks effectively.
• Ability to work independently and manage multiple projects simultaneously, ensuring timely deliveries.
• Familiarity with ITIL and IT service management principles is preferred.
• Willingness to adapt and learn new technologies and best practices in the ServiceNow space.

About UsAt Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.