VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
We are seeking an experienced network professional to provide second-line technical support for enterprise customers across Vodafone UK’s SDH and Optical platforms. The role plays a critical part in resolving complex incidents, leading technical escalations, and safeguarding customer experience and brand reputation through effective stakeholder and customer engagement.
- Provide second-line technical support for SDH and Optical transmission services.
- Proactively and reactively manage faults, performing advanced troubleshooting and service restoration.
- Take ownership of complex technical escalations and lead resolution activities during high-impact incidents.
- Engage directly with internal teams, customers, and suppliers during incident management and service reviews.
- Identify and deliver opportunities for automation and continuous improvement of knowledge bases and operational processes.
- Act as a subject matter expert, sharing best practices and technical knowledge across the wider technical community.
- An experienced telecommunications professional with at least five years’ experience in fixed network technologies.
- A subject matter expert in optical and transmission networks, with strong analytical and problem-solving capability.
- Self-motivated, with the ability to independently identify, own, and resolve technical and process-related challenges.
- Customer-focused, with a proven track record of delivering high-quality service in complex operational environments.
- Comfortable working in an international context, particularly supporting UK and European stakeholders, with strong written and verbal communication skills.
- Exposure to complex, high-impact enterprise network environments within Vodafone UK operations.
- Opportunities to influence service quality, customer experience, and operational best practices.
- Collaboration with diverse, international stakeholders across technology, operations, and suppliers.
- A role that values technical expertise, ownership, and continuous improvement.
- Advanced incident leadership and escalation management for large-scale enterprise networks.
- Deeper expertise in optical and transmission platforms across multi-vendor environments.
- Practical experience in process automation and knowledge management within network operations.
- Enhanced stakeholder management and customer-facing communication skills.
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” #JDEnhancedByTARA
- LinkedIn: https://www.linkedin.com/company/vois/
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- Instagram: https://www.instagram.com/voisglobal/
- You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2
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