Top Tech Jobs & Startup Jobs in Bengaluru

Lead frontline customer service operations, manage supervisors and support staff, coach and develop teams, meet service level targets and KPIs, implement process and compliance improvements, resolve escalations, and collaborate cross-functionally to drive customer satisfaction.

Provide end-user support for the Genesys Cloud platform: resolve customer issues, document requests in ServiceNow, perform moves/adds/changes, escalate to partners, and configure monitoring to detect platform errors.

Provide senior-level Microsoft 365 and enterprise systems support: troubleshoot complex incidents, develop and implement permanent solutions, lead projects, deliver trainings, create reports, and improve processes to maintain productivity platforms and collaboration tools.

Manage and coach front-line and back-office customer service teams to resolve inquiries, drive performance, implement policies and process improvements, and coordinate with Sales, Finance, Logistics and other stakeholders to ensure efficient order processing, billing, returns and dispute resolution.

Lead IT Infrastructure engineer responsible for incident management and coordinating cross-functional teams to resolve service outages. Manages enterprise server, storage, virtualization, networking, backup, and cloud environments (Windows, Linux/Unix, VMware, SAN/NAS). Develops technical solutions, contributes to policies, mentors junior staff, and performs system health and operational support across multiple platforms.

Manage forecasting, scheduling, and workforce management for customer service operations. Develop and maintain staffing models, reporting/analytics, and capacity planning using Verint and Genesys. Collaborate with stakeholders, contribute to policies and complex projects, and mentor junior staff. Must work US hours; night-shift availability preferred onsite.

Provide sales support to field representatives by managing suppliers for Optifreight Logistics, handling Salesforce cases, updating supplier profiles, converting outreach to managed volume, using data analytics to identify growth opportunities, and performing other sales support and administrative tasks.

Manage and research customer shipment transactions to assign billing groups, facilities, and package directions; identify PO or cost center details for invoicing; resolve exceptions and root causes; develop fixes; support billing metrics and audits; train and coach team members while following SOPs and maintaining internal controls.

Process and reconcile customer shipment transactions, assign billing groups/facilities, research exceptions, root cause customer behaviors, develop solutions, support billing metrics and audit processes, and coach team members in a finance-focused, high-volume environment.

Lead adoption of Lean Six Sigma and continuous improvement methods, run process re-engineering, benchmarking, and maturity assessments; design CI frameworks, facilitate workshops, enable data-driven decisions, identify automation opportunities, mentor colleagues and CoP ambassadors, and implement high-impact solutions aligned with strategic goals.